Responsible Gaming
at ink722

Eligibility

21+ Age Restriction — No Exceptions

ink722 enforces age verification at registration through a rigorous Know Your Customer (KYC) process. All new accounts are required to submit a valid government-issued Indonesian identity card (KTP) or passport before withdrawal privileges are activated. Where our system identifies a possible age-verification concern at any point in the account's lifecycle, we reserve the right to request re-verification documents and to suspend account activity pending review.

We recognize that Indonesia is a market with a large and digitally active young population. For this reason, ink722 applies particularly vigilant controls to prevent underage access — including device-based checks, behavioral monitoring, and third-party age-verification data. If you suspect that a minor is using the ink722 platform — whether through your own account or a separately created account — please contact us immediately at [email protected]. We treat all such reports with urgency and strict confidentiality.

Understanding the Issue

What Is Responsible Gaming?

Responsible gaming is the commitment shared by ink722 and our players to ensure that betting remains a recreational activity with clearly defined personal boundaries — never a financial strategy, an escape from problems, or a compulsion. The vast majority of ink722 members enjoy sports betting on BRI Liga 1 fixtures, bandar bola (sportsbook) markets, live casino tables, and slot sessions without any issues. However, for a small segment of players, gambling can shift from entertainment to a harmful pattern of behavior.

Problem gambling is characterized by an increasing inability to control betting behavior despite negative consequences — financial loss, relationship damage, or emotional distress. It is not a character flaw or a sign of weakness; it is a recognized behavioral health challenge that responds well to early intervention and support.

ink722's responsible gaming framework is built on three pillars:

1. Prevention: Equipping players with limit-setting tools before a problem develops.
2. Early Detection: Monitoring account behavior for patterns associated with gambling harm and proactively reaching out when warranted.
3. Support Access: Making it straightforward for any player — or concerned family member — to access help quickly, at any hour, without stigma.

Self-Awareness

Recognizing the Warning Signs

Problem gambling rarely announces itself clearly. It typically develops gradually, and many people in its grip do not recognize the patterns until the consequences become significant. The following behaviors are widely recognized warning signs that gambling may have moved beyond healthy recreation:

• Spending more money than you can afford to lose, or chasing losses by placing additional bets to "win back" what was lost.
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Gambling as a way to escape stress, anxiety, depression, or problems in daily life.
• Lying to family members or colleagues about the amount of time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting financial obligations (rent, utility bills, family expenses) in order to fund gambling.
• Repeatedly making unsuccessful attempts to control, reduce, or stop gambling.
• Gambling increasingly larger amounts to achieve the same level of excitement or engagement.
• Neglecting personal, professional, or family responsibilities because of time spent gambling.

Self-Assessment

A Brief Self-Assessment

The following questions are adapted from internationally recognized problem-gambling screening tools. Honest answers will give you a clearer sense of whether your gambling behavior may warrant attention. If you answer "Yes" to three or more questions, we recommend speaking with a support professional.

Taking Action

How to Activate Protective Controls

All responsible gaming controls on ink722 are activated through our customer support team. There is no waiting period to apply a restriction — limits and exclusions take effect immediately upon confirmation by our team.

1. Contact the Support Team

   Reach out via live chat on the platform or email us at [email protected]. Our team is available 24 hours a day, 7 days a week, across all Indonesian time zones (WIB, WITA, WIT).

2. State the Control You Want to Apply

   Tell the support agent which tool you want to activate — deposit limit, wagering limit, reality check reminder, time-out, or self-exclusion — and specify the parameters (duration, amount, frequency) where applicable.

3. Verify Your Identity

   For account security, the support agent will ask you to confirm your registered name and email address before applying any restriction. This step protects you against unauthorized changes to your account settings.

4. Confirmation Is Sent to Your Email

   Once the control is active, ink722 will send a confirmation to your registered email address detailing the restriction applied, the effective date, and — where applicable — the earliest date on which the restriction can be reviewed or lifted.

5. Cooling-Off Period for Limit Increases

   Reducing a deposit or wagering limit takes effect immediately. Increasing or removing a limit is subject to a mandatory seven-day cooling-off period, during which the original lower limit remains in force. This delay is intentional — it gives you time to reconsider.

Limit Reference

Limit Options at a Glance

The table below summarizes the limit types available on ink722, their scope, the timeframes you can choose, and how quickly each takes effect.

Family & Community

Protecting Those Around You

Problem gambling does not only affect the individual — it impacts families, relationships, and communities. If you are concerned that a family member or someone close to you may be experiencing difficulties with gambling, the following steps may help:

• Open the conversation early. Approach the subject calmly, without blame. Expressing concern from a place of care is more likely to be received positively than a confrontational discussion.
• Contact ink722 on their behalf. If the person uses ink722 and you have their consent, you may contact our support team to request that protective controls be applied to their account.
• Seek professional family counseling. Many professional counselors in Indonesia — particularly in Jakarta, Surabaya, Bandung, and Bali — offer support for families affected by compulsive gambling behavior. Our support team can provide signposting information.
• Look after yourself. Supporting someone with a gambling problem is emotionally demanding. Seek your own support where needed, and set clear personal boundaries to protect your own financial and emotional wellbeing.

Our Obligations

ink722's Responsible Gaming Commitments

Beyond the player-facing tools described on this page, ink722 upholds the following internal commitments as part of its responsible gaming framework:

• Staff Training: All customer-facing ink722 team members receive training in identifying signs of problem gambling and in handling sensitive responsible-gaming requests with empathy and without judgment.
• Proactive Outreach: Our platform monitors for behavioral indicators of gambling harm — such as significantly increased session frequency, rapid loss-chasing patterns, or unusual deposit activity. Where such patterns are detected, our team will proactively reach out to the affected player.
• No Targeting of Vulnerable Players: ink722 will not send promotional communications, bonus offers, or re-engagement messages to any player who has activated a time-out, self-exclusion, or a deposit limit that has been reached. Players in any of these states are removed from all marketing lists immediately.
• No Credit Gambling: ink722 does not extend credit to players, nor does it accept deposits funded through third-party credit facilities. All deposits must be made from personally held bank accounts or e-wallets registered in the player's own name.
• Transparent Odds Display: All betting markets on ink722 display the odds clearly before any bet is confirmed. We do not obscure the implied probability of outcomes or engage in misleading odds presentation.
• Regular Policy Review: This Responsible Gaming policy is reviewed and updated on a regular basis to reflect best-practice standards in player protection and to incorporate feedback from our support team's experience on the ground.